Norak once again achieves recertification for the ISO 9001:2015 and ISO 17100:2015 standards, passing with flying colours an audit carried out by the certification body TÜV Rheinland.

This year, as well as annual monitoring audits, it was time to go through the process of re-certifying our quality assurance system. In 2014, we were one of the first companies that started certifying our processes so that we could guarantee maximum quality for our clients. As of 2020, we still lead the pack in terms of quality standards. What is more, due to the current situation caused by the COVID-19 pandemic, this time we have achieved this recognition using remote working technology. In other words, thanks to our decentralised working model, constant innovation and foresight to implement the procedures necessary for remote working, not only are we in a position to continue offering our services as normal and meet our quality commitments to our clients, but we have also been able to pass an audit of our quality assurance system “remotely”.

Our commitment to quality and to our clients does not stop there: we are also ready to support audits of us as a provider. This involves us being audited by our own clients, to certify that our quality management systems, Corporate Social Responsibility policies and so on meet, or even exceed, their requirements.

ISO 9001:2015 and ISO 17100:2015 certification

The ISO 9001:2015 standard, published by the International Organization for Standardization (ISO), lays out the requirements for a quality management system. It was last updated in 2015, strengthening its focus on efficient management, the analysis of the context in which the company operates, and the assessment of any associated risks. This update also adopted a structured improvement cycle to be implemented in all management models, which will facilitate the integration of other aspects such as the environment, health and safety at work, and social responsibility.

On the other hand, ISO 17100:2015 is the international quality standard developed especially for translation services. It requires that, as well as being translated by a specialist and subject to rigorous quality control before delivery to the client, the text will also be independently checked by another qualified translator (reviewer) besides the one who carried out the translation. It also sets out the minimum criteria for selecting a translator, which must be verified through documentary evidence. The linguist must satisfy at least one of the following:

a. University degree in translation.
b. Equivalent qualification in another field with a minimum of two years’ experience in translation.
c. A minimum of five years’ experience as a professional translator.

However, our policy at Norak goes even further, as we ensure that our translators only carry out projects working from the language in which they are certified into their mother tongue. For us it is not enough to just offer quality; we strive for excellence for our clients, which is something we can deliver from anywhere in the world.