Information for vendors

NORAKTRAD, S.L. has a certified quality management system based on the ISO 9001 and ISO 17100 standards. In accordance with section 8.4.3 of the ISO 9001 standard, we have to perform evaluations of our vendors, and to inform them of the method employed for the evaluation. We inform you that NORAKTRAD uses two different methods depending on the category of vendor. For providers of linguistic services, project managers are responsible for assigning a reliability level between 0 (unreliable) and 4 (excellent), based on the quality and professionalism of the work performed. For providers of non-linguistic services, the head of purchasing is responsible for assigning a reliability level between 0 (unreliable) and 4 (excellent), based on the number of non-compliance incidents and their effect on our services.

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